When an order is confirmed, we will notify customers regarding the status of the order by email, including order confirmation, payment confirmation, shipment notification, and arrival self-pickup notification. Customers can learn about the latest status through email.
Under normal circumstances, a unified shipment will be arranged when all the products of the same order are ready (except for goods such as major appliances that are delivered by suppliers directly). If there are pre-ordered products in the order, the full order will be shipped after the pre-ordered products arrives. If you want to send the product in stock first, please contact the customer service officer, however additional shipping charges may occur.
*The items sold by merchants might be delivered by their own logistics team or third-party vendors such as SF Express, Jumppoint, etc. If you wish to inquire about the status of shipment, you may contact the merchant directly or use the tracking ID shown on the “My Orders” page.
Please press the blue button below and reach our customer service via online chat.
Online Customer Service:
Monday to Sunday
10:30-19:30
Waiting time may be longer than usual during peak hours, please be patient. We will handle your inquiry as soon as possible.
During non-office hours, please leave your inquiry. We will reply as soon as possible during office hours.
Thank you for your understanding.
Under normal circumstances, a unified shipment will be arranged when all the products of the same order are ready (except for goods such as major appliances that are delivered by suppliers directly). If there are pre-ordered products in the order, the full order will be shipped after the pre-ordered products arrives. If you want to send the product in stock first, please contact the customer service officer, however additional shipping charges may occur.
*The items sold by merchants might be delivered by their own logistics team or third-party vendors such as SF Express, Jumppoint, etc. If you wish to inquire about the status of shipment, you may contact the merchant directly or use the tracking ID shown on the “My Orders” page.
Please press the blue button below and reach our customer service via online chat.
Online Customer Service:
Monday to Sunday
10:30-19:30
Waiting time may be longer than usual during peak hours, please be patient. We will handle your inquiry as soon as possible.
During non-office hours, please leave your inquiry. We will reply as soon as possible during office hours.
Thank you for your understanding.